Mortgage Consultant Picture

Andrea Broenneke

Mortgage Consultant
[email protected]
The Federal Building
220 E 5th St, Ste 200
Moscow, ID 83843
T: 208-883-0444
C: 208-310-1213
F: 866-531-1422
NMLS ID #4216
Customer Reviews
  • Sep 06, 2020
    Rating:
    Source: Google
    I worked with Andrea, and she was great. Very responsive and got me a fantastic interest rate.
  • Aug 16, 2020
    Rating:
    Source: Our Website
    A slow process, seemed like we were not a priority. Andrea was ok, helping us with a refinance but then we decided to purchase another a house instead. She gave a lot of poor advice, saying we could probably keep our current duplex and purchase the new house which ended up not to be true. Then she said we would be fine as long as we sold our duplex, so we did. Then she said we still weren’t approved. It became apparent that she had not entered information into our file that she said she had. We almost ended up with no house to live in as we had to be out of our old duplex and we’re still trying to finalize the new purchase. We ended up having to pay 20% down payment when we were originally expecting to pay 5% or less with idaho housing. She admitted she’s not very knowledgeable about the Idaho housing program. At one point she said we would be fine with FHA and everything was moving forward but It occurred to me that FHA includes the spouce’s income and that would throw off our ratios. I called her and she realized her mistake and we had to switch to a conventional loan. It was very stressful and we almost lost the house because our real estate agent had to explain the changes in financing and it made the process so long. Even the day after we signed the closing documents and paid our down payment, the day the loan was supposed to be funded and we were waiting to get the keys, she called and told us we needed to lower our home owners insurance payment by almost half. She was able to find us an agency who could do it but then we had to resign documents with the title company. Andrea complained about us having switched from a refinance to a purchase and different finance options. She even admired she wasn’t very motivated working from home. We wanted so badly to switch to another lender but ended up having to stay because she had ordered the appraisal already and they were booked out like 8 weeks. We lost all trust in her by the end of the process. I shed many tears and had to spend hours finding documents and on the phone, it was a horrible experience, I’m just so glad we were able to get the house. I feel bad because she seems like a nice person but the level of incompetence when she has so much responsibility in her role as a lender, was really unsettling. I cannot in good conscience recommend Platinum Home Mortgage for these reasons.
  • May 19, 2020
    Rating:
    Source: Google
    Andrea with Platinum was great!!!! She went above and beyond for us and we are very grateful!!
  • Apr 08, 2020
    Rating:
    Source: Our Website
    This is the second time we have went through Andrea and just like the first time it was fantastic! Super easy to work with, always ready to answer questions and help along the way, she was great on explaining our options and is always a pleasure talking with. We have numerous family and friends who we have also sent them her way and they all loved working with her also! Thank you Andrea!!!
  • Mar 04, 2020
    Rating:
    Source: Google
    My fiancé and I had a very pleasant experience working with Andrea Broenneke. She was always very prompt, efficient and friendly. We greatly appreciate all of the hard work she put in to make our dream of owning a home together come true!! Thanks again Andrea!!
Rated 4.8/5 based on 32 reviews

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