If you are getting a 'Page Expired' error on Safari mobile browser, you will need to 'Clear History and Website Data' located in your settings.
Q:I created and verified my account. Why don't I see my loan?
First, locate the email you received with either subject "Electronic Disclosure Invitation or "Electronic Signature Consent for Loan Documents".
Next, click on the Borrower Center link in the email.
Then, login with your username and password
Finally, enter your Authorization code to complete linking your account to your loan.
Q:Why am I sent back to the Platinum Home Mortgage homepage when I try to Apply?
Once you have enabled cookies, go back to your mortgage consultant's page and reload the page.
Q:My authorization code is not working. What do I do now?
You will need to contact your mortgage consultant to verify your authorization code.
Q:Why can't I log in with my email address and password?
Make sure you are logging in with your PHMC MyHome username and not with your email. If you forgot your username or password, you can click on "Forgot your username or password?" on the borrower center screen.
Q:If I'm doing another loan with Platinum Home Mortgage, do I need a separate account?
No, you only need to have one account. Clicking on the unique link that was sent to you for each of your loans and logging in with your borrower center account will connect your loans to your portal.