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Jennifer Ward

Mortgage Consultant
[email protected]
687 West Canfield Avenue
Suite 201
Coeur d'Alene, ID 83815
T: 208-667-8795
C: 208-719-0182
F: 208-667-8796
NMLS ID #353649
Customer Reviews
  • Aug 27, 2020
    Source: Our Website
    This is our first time working with Platinum Home Mortgage. Jennifer was awesome.
  • Aug 07, 2020
    Source: Google
    I've allowed myself the customary cool-down period before writing a review and being as objective as I can - I am comfortable rating PHMC with 5 stars. I was, through what is typically a nerve-wracking experience for most (myself included), probably a bit of a bride-zilla through the mortgage process. In the COVID world, and with the economy doing what it's doing, PHMC (and presumably upstream lenders) have to do a lot more verification than was typical in the past. The level of repetitive paperwork can be maddening - but lenders, it appears, are simply trying to ensure they don't hand out bad loans. While I found the incessant requests annoying, in retrospect - I understand and with the uncertainty that prevails right now, I can't blame PHMC or the industry. That all said, the people at PHMC that I dealt with (primarily Jennifer W) were *very* nice and patient with me (again - bridezilla) and professional. They answer questions on your level (for a guy that is a financial ding dong). Post-loan support has been timely and professional as well. As someone who had previous (mostly negative) experience with the 400lb gorilla lenders (cough Chase cough BOA cough M&T), a small lender like this is a breath of fresh air. Give PHMC a shot - you'll be glad you did.
  • Jul 24, 2020
    Source: Google
    Thanks Lucas! I will refer you to others. It was a pleasure working with you! I appreciated your professionalism in navigating the current challenges with the Covid19. I sincerely look forward to working with you again in the near future on my next transaction! Best regards, Dan
  • Jul 11, 2020
    Source: Google
    Jennifer Ward is AMAZING!!! She is so knowledgeable and helpful. And, she has such a sweet personality. I cannot say enough great things about her. Thank you, Jennifer, for helping our family.
  • Jun 27, 2020
    Source: Our Website
    Great experience! Jennifer Ward was awesome! She got back to me right away with my questions, everything was explained well! Very helpful and friendly!! I would recommend Platinum Home Mortgage to everyone!
Rated 5/5 based on 54 reviews

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