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Steve Carlsen

Branch Manager
[email protected]
687 West Canfield Avenue
Suite 201
Coeur d'Alene, ID 83815
T: 208-292-4256
C: 208-819-8205
F: 866-531-1422
NMLS ID #321899
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Customer Reviews
  • Mar 19, 2020
    Rating:
    Source: Google
    Outstanding service and communication! Truly appreciated everything Steve did for us to make everything smooth and trouble free.
  • Feb 25, 2020
    Rating:
    Source: Google
    Great experience working with Platinum Home Mortgage. Enjoyed this past year working directly with Steve Carlsen. He was there through the whole process of purchasing our house and has been keeping me informed throughout the year with interest rates. Steve knew where we needed to be for the rates and informed me right away that it dropped enough to warrant refinancing. We just finished refinancing a couple days ago. The process went smoothly just like the purchasing of our home. Once again great thanks to Steve and the whole team. A real pleasure working with you. Greg
  • Feb 18, 2020
    Rating:
    Source: Google
    Steve Carlsen at platinum home mortgage was a pleasure to work with, Steve was very helpful with answering our questions and when we left him a message he was promote to respond. I would highly recommend him and his company.
  • Nov 11, 2019
    Rating:
    Source: Google
    I cannot explain how great Platinum Mortgage has been to me in a short description. I started working with Don Flannery in Dec 2016. From day one he has been nothing but patient, kind, professional, and also so knowledgeable. Don gave my husband advice on fixing his credit and step by step what he needed to do to get his score up and it worked! We were ready to buy last summer but had a setback with income changes. Don was patient and kept in touch with me and we tried again for a new type of loan this year. It worked and we are now in our new home. Don Flannery moved to another company with a new opportunity for him in the middle of our transaction of buying our new home. I was nervous at first when Steven Carlsen (branch manager) took over. He stepped in and he did not let me down. He has the same kind, caring, patient nature as Don. These guys have talked with me on the phone during their off time on evenings, weekends, and even during business trips while at the airport. I did try to work with another lender last summer to compare rates and found that I was not going to find what I had at Platinum Mortgage. The other lender was recommended to me and well-known. They took days to get back to my questions, they were not reliable or thorough and I quickly realized that I did not care if they had a lower rate because I wanted to make sure I had someone looking out for my best interest and being thorough. My advice to anyone buying a new home is- choose Platinum Mortgage and you will get the best customer service you can find anywhere and a very easy and enjoyable process.
  • Oct 24, 2019
    Rating:
    Source: Google
    We worked with Steve Carlson to refinance our home mortgage. Their rates and fees are some of the best you will find! Steve was very professional and upfront making sure any and all questions we had were answered and worked very quickly to get our loan approved and closed. He had good knowledge of the current market as well as how to save the most money. Thank you Steve!
Rated 5/5 based on 34 reviews